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You can return most new, unopened items within 30 days of delivery for a full refund. We also cover return postage costs if the error is ours (incorrect or defective item, etc.).
You will receive your refund within a maximum of four weeks after handing your package over to the carrier. However, in many cases, the refund will be processed more quickly. This timeframe includes the transit time for us to receive your return (5 to 10 business days), the processing of your return once received (3 to 5 business days), and the processing time of your bank (5 to 10 business days).
To return an item, simply log in to your account, view the order via the "Completed Orders" link in the "My Account" menu, and click the "Return Item" button. We will send you a confirmation email once the return has been received and processed.
Complétez votre costume avec l’accessoire couteau Ghost Face®, inspiré de l’univers du film d’horreur Scream. Léger et sécuritaire, cet accessoire est parfait pour recréer l’apparence du célèbre personnage lors d’Halloween ou d’événements à thème horreur.
Inspiré de l’univers Ghost Face®
Accessoire style couteau
Matériau P.U. (mousse souple)
Léger et sécuritaire pour costumes
Idéal pour Halloween et soirées à thème
At J-Fête Extrême, your satisfaction is our priority. Please review our exchange and return policy:
Costumes can be exchanged within 14 days of purchase, for a different size or for store credit.
From October 10th, costumes are only exchangeable for a different size.
From October 24th onwards, all costume sales are final.
If a costume has a manufacturing defect, please contact us and we will arrange an exchange or a refund.
All unopened party items can be returned for a refund within 30 days of purchase.
To make a request, contact us at j-feteextreme@hotmail.com.
For hygiene and safety reasons, the following items are final sale:
Bags of balloons
Makeup
Contact lenses
Wigs
Tights
If an item is defective or you received the wrong product, please contact us at j-feteextreme@hotmail.com. We will then process a refund or exchange according to your preference.
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